Our Commitment to Service

We measure success by the satisfaction of our customers. We want to bring you the best products at the fairest price, backed by the best service possible. If you need us, just email us at info@uncorked.com or call 1.888.386.4459.

*For immediate answers, please read our Shipping Information and FAQ pages.

Returns and Exchanges

If for any reason you are dissatisfied with your order, please contact us within 30 days of receipt of your order at info@uncorked.com.

Due to state alcohol laws, we cannot accept returned wine shipped to the following states: AZ, CO, CT, DC, FL, IL, MA, NC, NJ, NY, and WI.

Direct State orders are returnable as long as products are not opened and in original packaging. Our restocking fee is $15. Original shipping charges are nonrefundable.

Adult Signature Required

Someone at least 21 years of age must be present at the time of delivery to sign for all packages shipped from this site. Delivery will be attempted 3 times. If no one is available after three attempts, the package will then be held at the carrier's location for 2-5 days. If no one claims the package, it will be returned and a fee will be charged to reship the order to the same address or a new address.

Cancellation Policy

If you wish to cancel or change a recently placed order, we will do everything possible to honor your request. However, once your order has been submitted to our fulfillment facility and is being processed or already shipped out, it cannot be cancelled or revised.

Order Processing

Like most websites, our system automatically charges your credit card at the time of order. This includes orders for presale and backordered products. Please email us if you have any further questions regarding this process.

Sales Tax

In order to legally deliver to you directly we collect local sales taxes.

Promotion Codes and Coupons

In order to redeem a Promotion Code or Coupon, enter the code in the Offer Code box within the Shopping Cart and click Submit to recalculate your Total.

Only one promotion code can be used per order. Each code/coupon is one use per customer. Some brands or products may not be included, such as rare brands, signed bottles, and promotional items. Please e-mail us if you have questions.

Vintage Substitution Policy

We reserve the right to substitute a vintage in the rare event that the vintage of your order has sold out. However, We will only do so if we feel that it is an equal or better vintage. If you feel dissatisfied by the substitution please contact us at info@uncorked.com.

Out of Stocks

All orders are subject to product availability. In the event that we have run out of an item on your order, we will contact you to arrange for a replacement. If the replacement options or the new delivery schedule is not acceptable, you may cancel the order for a complete refund.