FAQ

Squiggly Line

Below are answers to our most frequently asked questions. If you still have questions, please call Uncorked Customer Care at 1-888-386-4459 (Mon - Fri | 7:30 am - 4:30 pm PST) or email us at info@uncorked.com.

Why doesn’t my password work?

Our passwords are case sensitive, so please check that your Caps Lock key is off. Your user id is your e-mail, so click the “Forgot Password' link, and your password will be sent to that e-mail address. Or call us at 1-888-386-4459 (7:30 am - 4:30 pm PST) or email us at info@uncorked.com.

What are Vintner Credits and how do I see my Vintners Credit balance?

Vintner Credits is our loyalty program. Earn points with shopping and more. Once you’ve unlocked a reward, redeem your points for e-Gift Cards to use for future purchases. To review your Vintner Credits, see your balance, how to redeem, please log into your Vintner Credits account.

How do I use my promotion code?

Only one promotion code can be used per order. To redeem a promotion code, you may enter your code in the in the coupon code field after clicking the “Have a promotional code?” prompt found on the bottom left of your Shopping Cart page. Or you may enter your code in the “Enter Coupon Code” field in the Payment section of the check-out process.

Why doesn’t my promotion code work?

Only one promotion code can be used per order. Some brands or products may not be included, such as rare brands, signed bottles, and promotional items; these will be noted on the product pages. Other reasons a code may note work is if it is expired or it doesn't meet the promotional conditions. If you have any questions, call us at 1-888-386-4459 (7:30 am - 4:30 pm PST) or email us at info@uncorked.com.

Why doesn’t my e-Gift Card code work?

To redeem an e-gift certificate, please enter it in the ”Redeem E-Gift Card Code/ Vintner Credits” field found in the Payment section of the check-out process.

For more information about our e-Gift Cards Terms of Use, click here.

How do I cancel my order?

e contact Customer Care immediately at 1-888-386-4459 (7:30 am - 4:30 pm PST) or email us at info@uncorked.com for cancelation of an order. If you wish to cancel or change a recently placed order, we will do everything possible to fix it.

What do I do if a bottle is damaged?

If a bottle gets damaged in transit and the carrier lets us know, we'll get a new shipment out right away. If you receive a damaged bottle that is not due to extreme weather issues, please contact us immediately, Let us know your order number, which wine(s) are impacted and we'll send you a replacement. You can reach us at info@uncorked.com so we may assist you.

Is there a guarantee?

Our policy is for 100% customer satisfaction. So if there is anything wrong with your wines, delivery or experience that is within our control, please contact Customer Care at info@uncorked.com so we can correct the issues.

What is the return policy?

We do not accept returns of wine.

Can I use a debit card?

Yes, we accept debit cards as form of payment. Your card processor will approve the transaction and charge the card at the time of the order. The final authorization to the card is at the time of shipping. .

Who processes my order?

All sales are made by entities that hold the necessary licenses to sell wine to consumers.

Which states do you ship to?

We currently ship to 37 U.S. states. For more information about each state and their state specific regulations, please visit our Shipping page.

What are my shipping options?

During non-summer months, generally from September to May, we offer FedEx 2 Day shipping for all states we current ship to, except for Illinois. For Illinois, we currently partner with UPS and offer UPS Ground service.

During summer months, generally from May-August, we offer UPS Next Day Air (overnight delivery) for all states we current ship to. For select states that qualify, we offer the option of including an ice pack with your UPS Next Day Air shipment. The exception remains for IL. For Illinois, we continue to partner with UPS and offer UPS Ground service.

Can I ship to Canada/International/P.O. Box addresses?

We are sorry, but wine cannot be shipped outside of the U.S. We cannot ship to P.O. Boxes because a signature is required from someone age 21 or older for deliveries of alcohol.

Where’s my order?

Once we receive your order, processing and handling can sometimes take up to 2 business days, except for IL. Illinois will take up to 3-5 business days. Once your package ships, you will receive an email confirmation with tracking number.

Why doesn’t my tracking number work? (It isn’t updating.)

For most states, you will get your tracking number in your ship confirmation email as soon as your wine leaves our warehouse. However, for Illinois shipments, your tracking number status will not update until the wine reaches the state. If you have further questions, please e-mail us at info@uncorked.com and include your order number for an update.

What are the holiday shipping cutoffs?

Make sure your wines or gift get there in time for the holidays. We'll publish ordering cutoff dates for major holidays as a guide depending on where you are shipping. If you’ve missed the ordering cutoff, send an Uncorked e-Gift Card instead — they are delivered via email in minutes.

We recommend allowing at least 2 weeks for delivery during major holiday windows.

Why can’t I receive certain wines?

Laws and regulations vary by state regarding alcohol shipping. We comply with the regulations of each state.

Do you offer gift wrapping?

Unfortunately, we do not gift wrap. Our boxes are designed to be secure for wine shipping and the outside does not indicate alcohol is inside. We can include a personalized message printed on a note gift card. At checkout you will have the option to add a gift message. Gift messages are included in the wine box, printed on card stock, and enclosed in an envelope.

Does the packing slip include pricing information?

No. Only the wine description and quantity are included.